Jira Service Management

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If you have not yet registered to this support helpdesk, please select the Login button (top right) and click \"Sign up\". Sign-up is a simple one-step process which lets you easily create help/assistance requests and allows you to track all your issues directly from here.</li>\n <li>Very Important: If you still want to submit this form without signing up, we also allow this option. Please do keep in mind that you also must include your email address (or phone number) and your name in the description field, so that we can contact you back.</li>\n</ul>\nOur assistance categories:\n<ul>\n <li>MOM (Mobile Office Manager) modules & MOM reporting issues.</li>\n <li>MS (Mobile Service) application & MS Tracker & MS reporting issues.</li>\n <li>Request: user change(s) (add, register/unregister, replace) & account/server password reset(s) or unlock(s).</li>\n <li>Sales & billing related inquiries/issues.</li>\n</ul>\nKindly ensure you select the appropriate category/subcategories to get the best service for your issue.","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"25","name":"\tDashboard Module Issues","descriptionHtml":"– This form is used for assistance with any MOM Dashboard Issues. Please kindly fill the form with as much detailed information as possible. Thank you!","callToAction":"\tDashboard Module Issues","introHtml":"","icon":10483,"iconUrl":"https://esssoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[7],"key":""},{"id":"32","name":"Account Password Request","descriptionHtml":"– We validate all password reset requests via email or phone. Please kindly fill the form with as much detailed information as possible. Thank you!","callToAction":"Account Password Request","introHtml":"","icon":10504,"iconUrl":"https://esssoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[10],"key":""},{"id":"31","name":"Account Unlock Request","descriptionHtml":"– We validate all account unlocks requests via email or phone. Please kindly fill the form with as much detailed information as possible. 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Make sure you select the correct affected component from the list (select appropriate module that begins with 'MOM-BILLING'). Thank you!","callToAction":"Billing Module Issues","introHtml":"","icon":10483,"iconUrl":"https://esssoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[7],"key":""},{"id":"45","name":"Customer Portal Issues","descriptionHtml":"– This form is used for assistance with any MOM Customer Portal issues. Please kindly fill the form with as much detailed information as possible. Thank you!","callToAction":"Customer Portal Issues","introHtml":"","icon":10487,"iconUrl":"https://esssoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[7],"key":""},{"id":"26","name":"Customers Module Issues ","descriptionHtml":"– This form is used for assistance with any MOM Customers module issues. Please kindly fill the form with as much detailed information as possible. Make sure you select the correct affected component from the list (select appropriate module that begins with 'MOM-CUSTOMERS'). Thank you!","callToAction":"Customers Module Issues ","introHtml":"","icon":10483,"iconUrl":"https://esssoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[7],"key":""},{"id":"42","name":"Financials Module Issues","descriptionHtml":"– This form is used for assistance with any MOM Financials module issues. Please kindly fill the form with as much detailed information as possible. Make sure you select the correct affected component from the list (select appropriate module that begins with 'MOM-FINANCIALS'). Thank you!","callToAction":"Financials Module Issues","introHtml":"","icon":10483,"iconUrl":"https://esssoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[7],"key":""},{"id":"47","name":"General Application Issues","descriptionHtml":"– This form is used for assistance with any MS general application issues. Please kindly fill the form with as much detailed information as possible. Thank you!","callToAction":"General Application Issues","introHtml":"","icon":10471,"iconUrl":"https://esssoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[8],"key":""},{"id":"41","name":"Inventory Module Issues","descriptionHtml":"– This form is used for assistance with any MOM In Inventory module issues. Please kindly fill the form with as much detailed information as possible. Make sure you select the correct affected component from the list (select appropriate module that begins with 'MOM-INVENTORY'). Thank you!","callToAction":"Inventory Module Issues","introHtml":"","icon":10483,"iconUrl":"https://esssoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[7],"key":""},{"id":"44","name":"Programs Module Issues","descriptionHtml":"– This form is used for assistance with any MOM Programs module issues. Please kindly fill the form with as much detailed information as possible. Make sure you select the correct affected component from the list (select appropriate module that begins with 'MOM-PROGRAMS'). Thank you!","callToAction":"Programs Module Issues","introHtml":"","icon":10483,"iconUrl":"https://esssoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[7],"key":""},{"id":"40","name":"Projects Module Issues","descriptionHtml":"– This form is used for assistance with any MOM Projects module issues. Please kindly fill the form with as much detailed information as possible. Make sure you select the correct affected component from the list (select appropriate module that begins with 'MOM-PROJECTS'). Thank you!","callToAction":"Projects Module Issues","introHtml":"","icon":10483,"iconUrl":"https://esssoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[7],"key":""},{"id":"38","name":"Purchasing Module Issues","descriptionHtml":"– This form is used for assistance with any MOM Purchasing module issues. Please kindly fill the form with as much detailed information as possible. Make sure you select the correct affected component from the list (select appropriate module that begins with 'MOM-PURCHASING'). Thank you!","callToAction":"Purchasing Module Issues","introHtml":"","icon":10483,"iconUrl":"https://esssoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[7],"key":""},{"id":"33","name":"Recurring Module Issues","descriptionHtml":"– This form is used for assistance with any MOM Recurring module issues. Please kindly fill the form with as much detailed information as possible. Make sure you select the correct affected component from the list (select appropriate module that begins with 'MOM-RECURRING'). Thank you!","callToAction":"Recurring Module Issues","introHtml":"","icon":10483,"iconUrl":"https://esssoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[7],"key":""},{"id":"28","name":"Register User","descriptionHtml":"– This form is used to request the registration of a user. Please kindly fill the form with as much detailed information as possible. Thank you!","callToAction":"Register User","introHtml":"","icon":10493,"iconUrl":"https://esssoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10493","groups":[9],"key":""},{"id":"30","name":"Replace User","descriptionHtml":"– This form is used to request the replacement of a user. Please kindly fill the form with as much detailed information as possible. Thank you!","callToAction":"Replace User","introHtml":"","icon":10493,"iconUrl":"https://esssoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10493","groups":[9],"key":""},{"id":"49","name":"Report Related Issues","descriptionHtml":"– This form is used for assistance with any MS Report related issues. Please kindly fill the form with as much detailed information as possible. Thank you!","callToAction":"Report Related Issues","introHtml":"","icon":10471,"iconUrl":"https://esssoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[8],"key":""},{"id":"46","name":"Reporting Issues","descriptionHtml":"– This form is used for assistance with any MOM Report/Reporting issues. Please kindly fill the form with as much detailed information as possible. Thank you!","callToAction":"Reporting Issues","introHtml":"","icon":10493,"iconUrl":"https://esssoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10493","groups":[7],"key":""},{"id":"50","name":"Sales & Billing Inquiries or Issues","descriptionHtml":"– This form is used for assistance with any Sales or Billing related inquiries or issues. Please kindly fill the form with as much detailed information as possible. Thank you!","callToAction":"Sales & Billing Inquiries or Issues","introHtml":"","icon":10484,"iconUrl":"https://esssoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[11],"key":""},{"id":"39","name":"Sales Module Issues","descriptionHtml":"– This form is used for assistance with any MOM Sales module issues. Please kindly fill the form with as much detailed information as possible. Make sure you select the correct affected component from the list (select appropriate module that begins with 'MOM-SALES'). Thank you!","callToAction":"Sales Module Issues","introHtml":"","icon":10483,"iconUrl":"https://esssoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[7],"key":""},{"id":"34","name":"Schedule Module Issues","descriptionHtml":"– This form is used for assistance with any MOM Schedule module issues. Please kindly fill the form with as much detailed information as possible. 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Thank you!","callToAction":"Statements Module Issues","introHtml":"","icon":10483,"iconUrl":"https://esssoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[7],"key":""},{"id":"48","name":"Tracker/Tracking Related Issues","descriptionHtml":"– This form is used for assistance with any MS Tracker/Tracking related issues. Please kindly fill the form with as much detailed information as possible. Thank you!","callToAction":"Tracker/Tracking Related Issues","introHtml":"","icon":10471,"iconUrl":"https://esssoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[8],"key":""},{"id":"29","name":"Unregister User","descriptionHtml":"– This form is used to request the unregistration of a user. Please kindly fill the form with as much detailed information as possible. Thank you!","callToAction":"Unregister User","introHtml":"","icon":10494,"iconUrl":"https://esssoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10494","groups":[9],"key":""},{"id":"68","name":"Default Email Component","descriptionHtml":"","callToAction":"Default Email Component","introHtml":"This is used to populate the default Component field when clients email us.","icon":10492,"iconUrl":"https://esssoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"15","name":"Desktop/Laptop support","descriptionHtml":"","callToAction":"Desktop/Laptop support","introHtml":"If you are having computer problems, let us know here.","icon":10470,"iconUrl":"https://esssoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[],"key":""},{"id":"9","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"Having trouble accessing certain websites or systems? 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